FAQs

How will I receive confirmation of payment?

Once the payment for your order is made a confirmation of payment notice will be sent to you via email within 24 hours of receipt of payment.

Can I place an order by phone?

No, we do not take orders via phone.

What are the payment methods accepted by Surf House Dubai?

At our online store, payment can be made using the following methods: MasterCard, Visa and Cash On Delivery.

Cash On Delivery is available for all UAE orders. The following countries: Bahrain, Oman, Qatar, Kuwait, Saudi Arabia, Egypt, Jordan and Lebanon are also entitled to this service.

How secure are my Credit Card details?

At Surf House Dubai we do everything in our power to make our site secure.

All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple and reliable, Surf House Dubai uses 3D Secure Payment technology.

Is it safe to use my Credit Card on this website?

At Surf House Dubai we take every precaution to ensure that our site is secure. All credit card transactions on the website are processed using the Telr secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions that you have initiated. To help ensure that your shopping experience is safe, simple and reliable, Surf House Dubai uses the 3D Secure Payment technology which authenticates the cardholder’s identity at the time of purchase, through methods including the Verified by Visa and MasterCard SecureCode.

In order to process your order we will need to hold the following information: your name, email address, phone numbers, home and shipping addresses, and credit/debit card billing address.

Saved card details will never be shared with third parties and will only be used to process your order using our payment partner's systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number and this may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. If you have any questions about payment or your credit card security please contact our Customer Care team on +971 (04) 321 1309, 7 days a week from 7am to 5.00pm (GMT+4).