Cookie Policy

Legal

In response to the ICO’s ePrivacy directive we’re now legally obliged to provide information to our users on the use of cookies on the surfingdubai.com site and it’s sub domains. There’s ongoing debate on what exactly compliance should involve, we’ve attempted to implement in good faith the guidance found here however beyond our legal obligations we take your privacy seriously and any questions at all please do contact us.

WHAT IS A COOKIE?

A cookie is a tiny amount of information your web browser lets our website store on your computer. It’s really important to understand that your web browser doesn’t allow us to access information on your computer (other than very standard settings like your language and time zone). So we can only store in a cookie information that we already have about you. However what we are able to do is use the cookie to identify that the web browser you use to visit surfingdubai.com today is the same one used yesterday. This is vital for almost any website. 

WHAT CAN YOU DO TO OPT OUT?

So cookies are essential for our website (and almost all websites to work properly) but you’ve always had the option to disable them. Of course in doing this we can’t ‘remember’ the information you give us so our website stops working as you’d expect. But that’s entirely your choice. There’s more information about blocking cookies here.

WHAT DO WE USE COOKIES FOR ON SURF HOUSE DUBAI?

Anywhere there is a setting you can choose and needs to be remembered:

Your Continent, Country and Region.

Your currency.

To identify your user account IF you’re signed up.

If you register for a user account with Surf House Dubai we have to use a cookie to allow us to understand that your browser is logged into that account (otherwise you’d need to enter your username and password on EVERY page). This also allows us to identify that the request for a web page is coming from ‘you’ and tie that information together with other information you explicitly give us. While this legal directive doesn’t ask us to talk about what we store in our database about you it’s information like:

Your email address

Your chosen username

Again do remember that NONE of this information is available to us through any mechanism other than YOU providing it for us. We use no other sources for gathering information about you than those you provide.

FOR OUR E-COMMERCE ORDER PROCESS

If you add a product to your cart on our retail site (store.surfingdubai.com) the cookie is a vital part of delivering a safe checkout process. We have to know, when you reach the credit card page, that this transaction is tied to your correct address and purchase. If you disable cookies you’ll be unable to purchase from us.

HOW TO FIND OUT MORE?

If anything is unclear or of concern to you please do get in touch. A quick google search will explain more about cookies and how to see what exactly is stored on your browser.